Frequently Asked Questions
All questions and answers below are related to connected services through the NissanConnect infotainment system and NissanConnect Services app.
Account
Registration & Account Creation
How do I create a user account via the NissanConnect Services app?
You can create a user account directly from the NissanConnect Services app.
Download the App from the App Store or Google Play Store. You will be guided through the steps of creating an account.
What can I do if I am unable to create a user account?
Please follow the check list below if you are encountering any problems during registration:
- Have you already created a NissanConnect Services user account? If this is the case, you cannot register again using the same email address. Just click the "Forgot your password?" button to receive a new password and log back in.
- Is the spelling of your email address correct? (Please check for any spaces or missing letter.)
- Have all fields been completed fully?
- Is your password correct?
If you're still experiencing problems this could be because the vehicle is registered to a previous user - customer service can help with these, contact them here.
Why isn’t my vehicle identification number (VIN) being accepted?
Firstly check your vehicle is compatible with this app via the website.
Please also check the capitalisation of the VIN you have entered and that the character ‘0’ (number) hasn't been entered instead of ‘O’ (letter) or vice versa.
Please also ensure there are no spaces or symbols, as these will not be recognised.
Where can I get assistance / instructions on how to use NissanConnect Services?
For further information on connected services please refer to:
- The quick reference guide that should have been supplied to you with your vehicle.
- Refer to the following website for general information on NissanConnect Services.
How do I activate services?
To activate your services, you will need to pair your vehicle with your NissanConnect Services smartphone app.
- First, please install NissanConnect Services app on your smartphone and register to create an account.
- You will then need to enter your Vehicle Identification Number (VIN).
After entering your VIN, turn on your infotainment system and from the homepage select:
- Info >
- NissanConnect Services >
- Information Channels >
- Account Information >
- Car Pairing Code.
Please enter this code into your smartphone app. As soon as you have done this, you're good to go.
I haven’t received a confirmation email. What can I do?
The confirmation email should arrive in your inbox within a few minutes after creating an account.
Ensure the email address has been entered correctly.
If it is not in your inbox, please check your other folders (e.g. the spam folder).
If this does not help, please contact customer service team on 0330 123 1231 or follow this link to submit a query form or live chat.
What should I do if the registration process does not work?
Please follow this useful check list if you are encountering any problems during registration.
- Has a NissanConnect user account already been created? If this is the case, you cannot register again using the same email address. Just click the "Forgotten password" button to receive a new password and log back in.
- Is the spelling of your email address ok? Please check for any spaces and capital letters as they are case sensitive.
- Have all fields been completed fully?
- Is your password correct?
If this does not help, please contact customer service team on 0330 123 1231 or follow this link to submit a query form or live chat.
Will I need to be in my vehicle to activate these services?
Yes, you will need to be in your vehicle to finish the pairing process.
Where can I find my "pairing code"?
Your "pairing code" can be found by turning on your infotainment system and from the homepage selecting;
- Info >
- NissanConnect Services >
- Information Channels >
- Account Information >
- Car Pairing Code.
If the ‘Account Information’ folder is not visible in your vehicle, you will need to 'Update Channel List'.
To do this, follow the path in your navigation system: {{Settings > NissanConnect Services > Information Channel Setting > Edit Channel List > Update Channel List > Yes.}}You {{pairing code}} should now appear after navigating back to Account Information.
My "pairing code" is not appearing, what can I do?
Ensure you have followed the set up process correctly and that your vehicle has good network coverage.
If the "Account Information" folder is not visible in your vehicle, you will need to "Update Channel List".
To do this, follow the path in your navigation system:
- Settings >
- NissanConnect Services >
- Information Channel >
- Edit Channel List >
- Update Channel List >
- Yes.
Your "pairing code" should now appear.
Can I create a user account using my infotainment system?
No, you cannot create a user account using your infotainment system.
I keep getting an error message when trying to register, why?
There are several possibilites, your vehicle may be registered to another account. Your email could also be registered already. It is also possible your password does not meet the requirements.
If you are experiencing an issue please contact customer service team on 0330 123 1231 or follow this link to submit a query form or live chat.
How long should the registration process take?
The registration and pairing process should take no more than 15 minutes.
It can take up to 24 hours to have all your services activated. Please make sure your car is in a good network area and that you refresh your app.
You can also force quit your app and then open it again.
After 24 hours you can go to Profile > Vehicle Data and under Status it will say "Activated".
If not all of the services are activated please contact customer service.
Do I need to connect to bluetooth to register?
You do not need to connect to bluetooth register your vehicle.
To register and pair your vehicle, you will need:
- To have your smartphone with a good cellular network.
- To be inside your vehicle and to make sure your car is in a good signal area.
What should I do if I don’t receive a confirmation email?
The confirmation email should arrive in your inbox within a few minutes of creating an account.
Ensure the email address has been entered correctly.
If it is not in your inbox, please check your other folders (e.g. the spam folder).
If this does not help, please contact customer service team on 0330 123 1231 or follow this link to submit a query form or live chat.
Will my You+Nissan log in work on the app?
You+Nissan account is not compatible with NissanConnect Services App. Make sure to create an account directly in the app to be able to use your connected services.
Activating the Services
How long do I have to wait before my services are activated?
It can take up to 24 hours to have all your services activated.
Please make sure your car is in a good network area and that you refresh your app. You can also force quit your app and then open it again.
After 24 hours you can go to Profile > Vehicle Data and under Status it will say "Activated". If not all of the services are activated please contact customer service.
Where can I find the terms and conditions of my contract?
If you are already using your services, the terms and conditions are available through the app.
If you have access to your smartphone App, you can browse though your Profile and click on 'Terms & Conditions' under the section 'About'.
How do I activate services?
To activate your services, you will need to pair your vehicle with your NissanConnect Services smartphone app.
- First, please install the NissanConnect Services app on your smartphone and register to create an account.
- You will then need to enter your Vehicle Identification Number (VIN)
- After entering your VIN, turn on your infotainment system and from the homepage select: {{Info > NissanConnect Services > Information Channels > Account Information > Car Pairing Code}}
- Please enter this code into your smartphone app. As soon as you've done this, you're good to go.
If the ‘Account Information’ folder is not visible in your vehicle, you will need to 'Update Channel List'. To do this, follow the path in your navigation system:
- Settings >
- NissanConnect Services >
- Information Channel Setting >
- Edit Channel List > Update Channel List > Yes.
Your {{pairing code}} should now appear after navigating back to Account Information.
I have bought a used Nissan, how can I activate the services?
If you have bought a used Nissan, please make sure that your vehicle is compatible with NissanConnect Services app.
If so, you can follow the same pairing process as a new car. Please refer to the How to Connect Guide found here for detailed steps.
If you keep receiving errors, your vehicle is probably still paired to the account of the previous owner. To solve this issue, you can:
- Contact the previous owner and ask them to unlink the car from their account.
- Contact the Customer Service team. Their contact details can be found here.
I have bought a used Nissan car and I can't activate my services. I am receiving error messages.
If you keep receiving errors, your vehicle is probably still paired to the account of the previous car owner. To solve this issue, you can:
- Contact the previous owner and ask them to deactivate the services and unlink the car from their account.
- Contact the customer support center at 03 301 231 321.
How can i see which services i have available in my Nissan?"
After proceeding with vehicle pairing to NissanConnect Services app, you can identify which services are available in your vehicle pressing the Cart icon highlighted in top right corner of the NCS app Home screen. You will be prompted into the NissanStore and showed the list of services currently available on your vehicle.
You can then click each single service to:
- - read the description
- - monitor the end date
- - deactivate/re-activate the subscription
- - read the Terms and Conditions
Adding a Vehicle
How do I add my vehicle to my NissanConnect Services App?
You can add your Nissan to the NissanConnect Services in two steps:
- Enter your Vehicle Identification Number (VIN). Your VIN can be found on registration papers, warranty booklet or on the dashboard of your car.
- Enter the "pairing code" by browsing through:
- Info >
- NissanConnect Services >
- Information Channels >
- Account Information >
- Car Pairing Code.
If the ‘Account Information’ folder is not visible in your vehicle, you will need to 'Update Channel List'. To do this, follow the path in your navigation system:
- Settings >
- NissanConnect Services >
- Information Channel Setting >
- Edit Channel List >
- Update Channel List >
- Yes.
You {{pairing code}} should now appear after navigating back to Account Information.
How do I switch between vehicles if I have more than one in the NissanConnect Services App?
Switching vehicles can be done from your NissanConnect Services homepage.
On the top left side of your app, click on the vehicle name (e.g. JUKE, LEAF, NAVARA, ...) A list will appear of all the cars currently added to your account.
How do I remove a vehicle?
You can remove your Nissan from your app by browsing through your profile, clicking on the vehicle you would like to remove and then clicking on 'Remove this vehicle from the app' button. This will deactivate all of the services for that vehicle.
Deactivating Services
What services can I deactivate and how?
You can deactivate your connected services by browsing to the profile page, select the name of the vehicle you wish to deactivate and finally select "Deactivate".
Please note you can not deactivate features individually, use of this function will lead to all NissanConnect features being deactivated.
How can I tell if a service has been deactivated?
To confirm that your vehicle has been deactivated successfully, you will not be able to see any information on your app homepage.
If information about your Nissan is stil appearing (Mileage, Lock Status, etc.) then your vehicle is still activated.
If you are unable to deactivate the vehicle, please contact the customer support line in-app.
I have bought a used Nissan, will I need to deactivate the services or will this happen automatically?
If you bought a used Nissan, the previous owner has likely removed the car from their app.
To check that, you will need to add the vehicle by following the 6 step activation process available here. If a problem occurs, please contact the customer call center.
Is it possible to re-activate services again, once they have been deactivated?
It is possible to re-activate services, even after deactivation.
You can activate your connected services by browsing to the profile page, selecting the vehicle you wish to activate and select 'Activate'.
If you don’t have an account: you will need to follow the 6 steps on-boarding process to pair your car to your account.
If you already have an account: You can re-activate while logged in into your account.
I would like to temporarily deactivate the data transfer function. Is this possible?
You can always choose to stop the data sharing.
At each ignition, the car will ask the driver to allow data sharing. Simply press 'Decline' and your data will not be shared with your NissanConnect Services App.
You can also stop sharing data on your infotainment at any time by going to:
- Settings >
- NissanConnect Services >
- Privacy Mode Setting >
- Decline.
This will then stop your NissanConnect Services App from recieving any data.
GENERAL
General
The data displayed next to my vehicle on my personal homepage in the NissanConnect Services app is out of date, or no data is displayed at all. Why is that?
Your vehicle must have a good internet connection in order to send information to your NissanConnect Services app.
Make sure that your vehicle is in an area with good network coverage and swipe down to refresh your homepage and get the last received information.
I would like to sell my vehicle. How do I delete my data?
You can perform a remote data wipe directly from the app:
- Click on the profile button displayed on the homepage.
- Click on vehicle (e.g. JUKE, LEAF, …).
- Browse down the page and click on "Remove Vehicle Data".
After confirming, all historical data of your vehicle will be removed. This includes items such as previous destinations, radio presets and so on...
Make sure you Deactivate your services by pressing Deactivate and then Unlink your vehicle from App.
The new owner will have to add the vehicle to their account and will find no data related to your previous trips.
What smartphones can the NissanConnect Services App be used on?
NissanConnect Services app is compatible with most iOS and Android smartphones:
- Any iPhone, iPad or iPod Touch on iOS 11.0 or above.
- Please refer to the Google Play store for Android devices
Make sure that your device has the latest software update before downloading the NissanConnect Services app.
How do I reset my vehicle’s Infotainment system to the factory settings?
To reset your car to factory settings, click on:
- Settings >
- NissanConnect Services >
- Reset All NissanConnect Svcs. Settings to Default
What is NissanConnect Services?
NissanConnect Services allows you to remotely control certain features of your vehicle by using a smartphone app.
IN WHICH COUNTRIES CAN I USE NISSANCONNECT SERVICES?
The countries where NissanConnect Services are available are: Germany, Switzerland, Czech Republic, United Kingdom, Portugal, Spain, Ireland, Italy, Belgium, France, Luxembourg, Netherlands, Hungary, Poland, Slovakia, Austria, Cyprus, Denmark, Estonia, Finland, Latvia, Lithuania, Norway, Sweden, Russia, Albania, Bosnia & Herzegovina, Bulgaria, Croatia, Greece, Iceland, Macedonia, Malta, Moldova, Montenegro, Romania, Serbia, Slovenia.
What vehicles are equipped with NissanConnect Services?
To see which Nissan vehicles are equipped with NissanConnect Services click here.
I can’t use my services. Why is that?
One of the most common issues is linked to poor signal - this is because the NissanConnect App requires a stable internet connection to work.
You may be driving through an area where your mobile service provider does not have a strong data signal. If the signal is poor, you may lose connectivity to the internet connection and some NissanConnect Apps will not work properly because of this.
Do I need to create a user account to use the NissanConnect app?
Yes to use the NissanConnect Services app you are required to create an account.
You can create an account directly from the app.
Are NissanConnect Services free of charge or paid?
Some NissanConnect Services are free of charge forever and some are paid. To find out more click here.
NissanConnect Services App
Where can I download the App?
The NissanConnect Services App can be downloaded from the App Store.
You can follow this ‘link’ to directly find your App.
What information will I need to create an account?
To create an account, all you will need is your name, email address and country of residence. You will then be asked to verify your email address by simply clicking on a link sent directly to your email inbox.
Be sure to check your junk/spam folder.
How long should it take before I can use the app?
Downloading the NissanConnect Services app and creating an account should not take more than 10 minutes, depending on your available download speed.
Once you have paired your car, the services can take up to 24 hours to fully activate. Make sure your car stays in a good network coverage area.
My username and password are not being accepted in the app - what can I do?
CHECK YOUR EMAIL AND PASSWORD
Please double-check that you are using the right username and password. If they are misspelled, then you may get an error message.
CHECK YOUR INTERNET CONNECTION
Make sure your device has a good internet connection. Try also to connect to a Wi-Fi network if you have a weak mobile network coverage.
RESET YOUR PASSWORD
Try to reset your password by clicking on "Forget Password" button.
Why can’t I log into the NissanConnect app?
The first thing to do is check your WiFi or data connection, as you need to be connected to the internet for the app to work.
Also be sure to check that you have completed the registration process fully, as this could prevent you logging in successfully.
What information will I need to activate NissanConnect Services?
Once you have created an account all you will need is your Vehicle Identification Number (VIN), and to be inside your vehicle to get the "pairing code".
What is the minimum software version required for Android / Apple phones in order for the app to work correctly?
NissanConnect Services works with:
- Any iPhone, iPad or iPod Touch on iOS 11.0 or above.
- Any Android device on Android 4.3 and up.
Some of the features in the app are not appearing and cannot be used. Why, and what can I do?
Once you have paired your car, the services can take up to 24 hours to fully activate. Make sure your car stays in a good network coverage area.
After entering the "pairing code" and accepting the terms and conditions, I cannot add my vehicle to finish the process. What can I do to solve this issue?
If you are facing challenges with adding your vehicle to your app:
- Ensure you have followed the 6 step pairing process.
- Double-check you have not mistyped your Vehicle Identification Number.
- Make sure that your vehicle is in a good coverage area.
If the problem persists, please contact customer service.
How do I use phone to car Virtual Personal Assistant (VPA)?
To start your conversation with < OK GOOGLE, ASK NISSAN > for Google Assistant or < ALEXA, ASK NISSAN > for Amazon Alexa. Once connected you can use several commands, refer to this document for a full list {link to VPA document}
Data Protection
How is my personal data stored securely and how long is it stored for?
The processing of personal data for people in the EU is regulated by the GDPR (General Data Protection Regulation), NissanConnect Services app and all data usage surrounding it is compliant with the GDPR regulation.
My smartphone has been stolen. How do I ensure my personal data is protected?
If your smartphone is stolen, please contact customer support.
They will support you with unlinking your car from your account remotely. Your vehicle data will then be not available through the app.
How do I delete all personal info saved on my vehicle?
You can delete all of your personal information including past trips via your app by browsing clicking on your profile then selecting your vehicle under 'Vehicle Data'. Then select 'Delete vehicle data' and follow the instructions on the app.
You are also able to reset the infotainment to the factory settings by:
- Settings >
- NissanConnect Services >
- Reset All NissanConnect Svcs. Settings to Default
Where can I find and read the General Terms and Conditions and privacy policy?
You can choose to read the Terms of Use directly from your app right from your profile. You can also download them from the Nissan website on NissanConnect Services page.
What happens if I decline the privacy pop up message (that appears when I turn the ignition in my vehicle on)?
If you press 'Decline' privacy mode will automatically activate. This means you will stop sharing data used for NissanConnect Services from your vehicle. Please note data for services such as emergency call will remain active.
Note:NissanConnect Services App will display "privacy mode" and vehicle data will not be updated
Do I have to enter my password every time I log in?
If you have logged out then you will need to input your password when you log in however once logged in the app will keep you logged in for a few weeks. If the app experiences any issues it may also log you out.
Security
Why isn’t my password being accepted?
Make sure you have not mistyped your password or have incorrectly used upper/lowercase characters. If the error persists, you can reset your password by clicking the 'Forget Password' link on your NissanConnect Services app an email should arrive in your inbox within a few minutes after request of new password.
If it is not in your inbox, please check your other folders (e.g. the spam folder.)
I have forgotten my 4-Digit PIN code. What can I do?
If you have forgotten your 4-Digit PIN code, please select the 'Create/reset security code' text directly from your app.You will be guided through setting a new one. Ensure you have access to your car when performing these actions.
Is anyone else able to access the details stored in my app?
No, the information stored in your account is private. If you have shared access with someone else then be aware they will also see the details in the app.
If you suspect somebody has access to your app, please change the password following the in-app procedure.
What is the 4-DIGIT PIN Code?
A 4-digit PIN is a passcode to protect your car further against any potential misuse. It will prevent for example; someone having access to your phone and unlocking your car on your behalf.
The app will request the 4-digit PIN whenever someone wants to lock or unlock your car.
How do I block the app if my phone is lost or stolen?
If your smartphone is stolen, please turn on the Privacy Mode in your vehicle:
- At each ignition, the car will ask the driver to allow data sharing. Simply decline the data sharing and your data will not be shared with your NissanConnect Services App.or
- You can also stop sharing data on your infotainment at any time by going to:
- Settings >
- NissanConnect Services >
- Privacy Mode Setting >
- Decline
Declining the priviacy mode disclaimer will stop your NissanConnect Services App from recieving any data.
Then please contact the customer service on 03 301 231 321. They will support to unlink your car from your account.
Other Users
Can I link the NissanConnect Services App to a vehicle I do not own ?
To link your app account to a vehicle, you will need to have its key and be inside the vehicle.
You can then perform the pairing process. Please seek the approval of the vehicle's owner.
Can the NissanConnect Services App be used in conjuction with more than one vehicle?
Yes, you can add an unlimited number of vehicles to your NissanConnect Services account.
You can add additional vehicles by clicking on the top left side of your screen, on your current vehicle name ('JUKE','LEAF',...) and then on 'Add a vehicle'.
A vehicle can be associated only with one account at the time.
Voice Recognition
Can I use my phone voice assistant directly from my car?
Yes, you just need to enable Siri or Google Assistant in your phone.
Make sure these are enabled on your phone settings. You will need to long press on the voice command button on your steering wheel to activate it.
How to use the Voice Recognition function?
To activate the voice recognition button, short press on the button on your steering wheel.
Affter pressing the button, the system will suggest how to say your request for the best results.
For Street Navigation, use the street address including the city to get the best results. Example: 'Go to 10 Downin Street, London'.
For Point of Interest, state the city in your commands to get the best results. Example: 'Find Twickenham Stadium in London'.
CONNECTIVITY
Apple CarPlay
Apple CarPlay is not working. What can I do?
If Apple CarPlay is not working, make sure to:
- Use a certified compatible cable.
- Activate Siri from the settings of your iPhone.
- Accept the pop-up message when you plug your iPhone to USB.
- Make sure the cable you are using is clean.
- Make sure that your phone cover, if you have one, allows the connector to be fully introduced.
- Make sure your charging port is clean and that no dust is preventing your cable to be plugged.
How do I activate Apple CarPlay in my vehicle?
When you connect your phone to your vehicle for the first time, without driving, you will receive a pop-up. You will then be asked if you would like to connect to your vehicle.
The steering wheel & volume control buttons don't seem to be working in line with phone - how do I rectify?
The steering wheel directional buttons cannot control your iPhone. When you mirror your smartphone screen to the one of your infotainment, your app and menu can be navigated by touch, the same way as your phone.
Whilst using Apple CarPlay it keeps disconnecting - what should I do?
Please check the USB cable and ensure it is compatible & clean, make sure your charging port is clean and that no dust is preventing your cable to be plugged- this may be affecting the conection to Apple CarPlay.
Please ensure you are using the manufacturer's genuine cable.
Does Siri have to be enabled to use Apple CarPlay?
Yes in order to use the full functionality of Apple CarPlay you may need to enable Siri in your iOS devices settings. However, this should happen automatically when you connect to Apple Carplay.
I have connected my phone thanks to Apple CarPlay feature but I cannot see all the apps showing on my screen. Some of my applications are missing.
Not all your apps are compatible with Apple CarPlay. Your vehicle will display only the Apple CarPlay compatible ones. You can see all Apple CarPlay compatible apps with this ‘link’.
Can I pick & choose the features from my phone to display & use in my vehicle?
Your vehicle will display all Apple CarPlay compatible apps. You can select from the ones displayed and use it depending on your needs.
You cannot restrict the list of Apps to be displayed on your screens. They will all display.
Can I use Siri directly from my car?
Yes, you just need to enable Siri in your phone settings. Then long press on the voice command button in your vehicle.
How do I activate Siri?
To activate Siri, in your CarPlay enabled vehicle you will need to long press on the voice command button on your steering wheel.
Android Auto
Can I use Apple Carplay from my Android phone?
If you own an Android you can use the Android Auto functionality. Apple CarPlay is not compatible with non-iOS devices.
Android Auto is not working, what can I do?
If your Android Auto doesn't operate, please try to use one of the methods below:
- Make sure you have downloaded the Android Auto app from the app store if your android is Android 9 or below. If you have updated an older Android to Android 10, you will also have to download the Android Auto app.
- Use an official cable compatible with your smartphone.
- Make sure the cable you are using is clean.
- Make sure that your phone cover, if you have one, allows the connector to be fully introduced.
- Make sure your charging port is clean and that no dust is preventing your cable to be plugged.
How do I know if my phone is compatible?
To check your phones compatibility with your smartphone, please visit the Android Auto website available "link to android info".
Whilst using Android Auto it keeps disconnecting - what should I do?
Please check the USB cable and ensure it is compatible & clean, make sure your charging port is clean and that no dust is preventing your cable to be plugged - this may be affecting the conection to Android Auto.
Please ensure you are using the manufacturer's genuine cable.
Can I use Android Auto without a USB cable?
You cannot use Android Auto without a USB cable, Nissan recommends the use of the manufacturer's genuine cable.
You need to plug your smartphone to the car and ensure you have the Android Auto app installed on your phone if your phone is Android 9 or below. The android auto app can be found in the Google play store.
I have connected my phone thanks to Android Auto feature but I cannot see all the apps showing on my screen. Some of my applications are missing.
Not all your apps are compatible with Android Auto. Your vehicle will display only the Android Auto compatible ones. You can see all Android Auto compatible apps with this "link".
Can I pick & choose the features from my phone to display & use in my vehicle?
Your vehicle will display all Android Auto compatible apps. You can select from the ones displayed and use it depending on your needs. You cannot restrict the list of Apps to be displayed on your screens. They will all display.
Can I use Google Assistant directly from my car?
Yes, you just need to enable Google Assistant in your settings and then long press on the voice assistance button in your vehicle.
How do I activate Google assistant?
To activate Google Assistant, in your Android Auto enabled vehicle you just need to long press the Voice command button located on the steering wheel.
MAPS & LIVE TRAFFIC
Live Traffic Information
What are the advantages of Live Traffic Information?
This feature will give you live information on traffic status as well as displaying congested areas & issues on the roads using a colour code for your convenience.
This makes it easy to quickly view a journey and gain an understanding of current road & traffic conditions. The traffic status is directly taken into account when choosing your destination. The proposed journey will be optimized to get you where you need to go, in the shortest possible time.
How current is the information displayed?
Information about the traffic conditions are live. Your journey will adapt to the updates constantly.
However if you were to lose signal, the map will store the most recent update untill it can reconnect.
Points of Interest
What are My Points of Interest (Personal POI)?
There are around 50 million saved locations that can easily be accessed directly from your car, without having to do any research yourself.
They allow you to easily search for nearby points of interest (for example restaurants, petrol stations, supermarkets), and incorporate them into your journey.
Whether you are getting to know a new area or exploring an old one, this feature will make life easier.
Can i save my own Point of Interests (POI)?
You can add your own POI's in the infotainment by adding them to your address book. This can be done by selecting:
- Map >
- Destination >
- Address book >
- Add New >
- Street Address >
- Ok.
Your address book can also be accessed from your homepage, where it will have your saved POI's.
Map Update
Will the maps in my vehicle be automatically updated?
Yes, your map will automatically update if "Favourite Region" is selected. You will be prompted with a notification on your screen. Make sure to accept the update in order to keep your map updated.
How will I be informed about updated maps?
Once a new map update is available, you will receive a pop-up message on the infotainment screen of your car providing your favourite region has been set. Link to the updated page
Destination Send-to-Car
What are the advantages of the Destination-Send-to-Car?
You can use the "Destination Send-to-Car" feature whenever you need to prepare your trip in advance.
Open your NissanConnect Services app and use the navigation page to look for a destination. You can send this address to your Nissan from anywhere. Once you get into the car, you can accept the route, edit the route to add a waypoint or cancel it you've changed your mind.
What do I have to do when the destination is displayed in the Infotainment System in my vehicle?
When your destination appears on your vehicle central screen, you can select:
- Go Here: to load the address onto your car.
- Save: to save the address for a later date.
- Discard: to discard the information received.
How can I search for a destination from the NissanConnect Services App and send it to my vehicle?
From your NissanConnect Services app, select the map icon from the menu bar. The location of your vehicle and search bar will then appear.
Click on the search bar to search the address you would like to reach, select the 'directions' button. The route will then be displayed to you and a "send to vehicle" button will show. select the 'send to vehicle button'. once the destination has been sent to your vehicle, you should receive a pop up on your phone that should confirm this.
Do I need the Door-to-Door app in order to use this function?
No, you can use destination send-to-car without downloading Door-to-Door app.
If your car is fitted with NissanConnect Services, this features is fully integrated to your NissanConnect Services App. Please check your owners manual to see if your car is fitted with NissanConnect Services.
My Car Finder
How does "My Car Finder" feature work?
My Car Finder allows you to locate the current position of your car, provided it is in an area of good coverage. You can retrieve the location directly from your NissanConnect Services app and even generate a walking route to take you to it.
How does My Car Finder service help me find my vehicle?
You can retrieve the current location of your Nissan directly from your NissanConnect Services app.
Just open your app and click on the map section on the menu bar, your car location will update.
The parking position of my vehicle isn’t displayed or is displayed incorrectly. Why is that?
Most often, your car might be parked in a garage or in an area with bad network coverage. This can cause problems sharing and receiving data with you car. You can also press the "refresh" button to update the data.
Can I deactivate the "My Car Finder" service?
Your vehicle position is part of your connected services. You cannot deactivate this service without disabling all other connected services.
How precise is the parking position display?
The parking position is based on the vehicle GPS. To ensure your vehicles position is as accurate as possible, ensure your vehicle is in an area of good coverage.
Will this service work while I am driving my car?
Yes, the service will operate continuously, even when driving the car.
Can anyone else see my parking location?
Anyone that knows your login details is able to access this information. If you suspect somebody may have access to your account details please change your password as soon as possible.
SAFETY AND CAR HEALTH
Smart Alerts
What is "Smart Alerts"?
The Monitoring Alert service lets you set alerts, and notifies you when the specific conditions of the alerts are breached. There are three types of alerts:
- Speed Alert: Notifies you when a set speed limit is breached. (you can set up to 3 speed alerts at one time.)
- Time (Curfew) Alert: Notifies you if your vehicle is driven outside of an allowed time period. (you can set 1 Time alert at one time.)
- Area Alert: Notifies you if your vehicle drives out of, or into, a set area. (you can set up to 3 Area alerts at one time.)
What is Area Alert?
Zone Alert feature allows you to set up a geofencing alert.
You can define a geographical area on your NissanConnect Services app.
You can choose to receive alerts anytime:
- Your car leaves that area or
- Your car enters that area
What is Speed Alert?
The Speed alert feature, within the monitoring alerts tab, allows you to set up to three speed thresholds. Once your car exceeds these speeds, you will receive an alert notification on your NissanConnect Services app and on your infotainment system.
Will the alert (time, speed, etc.) activate any changes to the vehicle and/or driving style?
The alerts do not change anything physical on the vehicle.
Once an alert is breached, a notification will be sent to both the vehicle infotainment screen and the NissanConnect Services App.
Can I set up multiple monitoring alerts?
- Speed Alert: You can set up to 3 speed alerts at a time.
- Time (Curfew) Alert: You can set 1 curfew alert at a time.
- Area Alert: You can set up to 3 Zone alerts at a time.
What is Time (Curfew) Alert?
"Time Alert" feature lets you set a time frame whithin which your car is allowed to drive.
If your car drives outside of this time, you will get an alert through your NissanConnect Services app and also on your infotainment screen informing you the curfew has been violated.
How do I de-activate the alert?
You can access all your alerts though your App homepage.
You will see the list of all on-going alerts.
You can either choose to disable the alert temporarly or delete the alert permanently.
How long does it take to activate on my vehicle?
Depending on your network coverage you can expect curfew and speed alert to be triggered within a few seconds. For zone alert it will be triggered after being in the restricted area fro 2 minutes.
How do I set up the alert inside the app?
You can set up an alert by opening your NissanConnect App and selecting:
- Monitoring >
- Add Monitoring >
- Add Alert >
- Add name and icon >
- Save.
Vehicle Health Report
What is the vehicle Health Report on my NissanConnect Services app?
The NissanConnect Services app allows you to check the health of your car at any given moment.You can access this report from your app homepage by clicking on 'Vehicle Health'.
You can, for example, check on your vehicle's tyre pressures or your engines health status. If a problem occurs, the app will guide you to find the necessary information.
I have a Vehicle Health issue reported on my app. What can I do? NO health issues shown yet
If there is a malfunction showing on your app and vehicle, please follow the proposed solutions. You can always contact your Nissan preferred dealer for more in-depth diagnosis and support.
How often is my Vehicle Heatlh Report updated?
Your vehicle health report is updated in the app whilst you're driving or after your last journey.
CONVENIENCE & COMFORT
Remote Horn & Lights
How does Remote horn and lights work?
The Remote Horn & Lights function triggers and activates the horn and lights of your vehicle.Please be aware in order for this function to activate your ignition needs to be turned off (this can be signalled by all lights inside your vehicle being off) and car must be locked. Also ensure your vehicle has good network coverage.
Does remote lights & horn work whilst I’m driving?
Remote Horn & Lights does not work while driving.
Can you also activate the horn and lights separately?
"Remote Horn & Lights" services allow you to:
- Activate the Light function independently.
- Activate the Horn & Light services together.
You cannot activate the horn on its own.
How long does it take for remote lights & horn to activate?
The time for horn and lights to activate depends on the network coverage of the vehicle but typically you can expect it to activate within 30 seconds.
Door Lock & Unlock
How does the Remote Door Lock & Unlock service work?
This feature allows you to lock and unlock your car, as well as providing a status of whether your vehicle is locked or unlocked.
How do I set up a 4 Digit Security Code?
You can set your security code on your app by browsing through Profile > Vehicle Data > New Security Code and following the instructions. You will need to be inside the car to follow this process.
Alternatively you can select a lock or unlock button on the home screen and then click the Create/reset security code button and follow the instructions. You will need to be inside the car to follow this process.
How far away can I be from my vehicle to use the Remote Door Lock & Unlock function?
You can use the Remote Door Lock & Unlock feature from anywhere. Ensure your car has good signal for the function to operate optimally.
How long does it take for my doors to be locked?
The Remote Door Lock & Unlock feature should work within 30 seconds. Make sure your car is in good signal area for the function to operate optimally.
Why do I get an error when trying to lock or unlock my vehicle?
Firstly ensure you have set your security code during setup process.Ensure your vehicle has good network coverage.Ensure the vehicle is not already locked/unlocked. Once the vehicle is unlocked if the door is not opened within 30 seconds the car will relock automatically.
Be sure to check no one is in the car and make sure all doors, boot and hood are closed.
Remote Climate Control
How do I set up the climate control timer?
To set up the climate control timer there are several steps to follow in both the Owner's Manual and the Quick Reference Guide.
Please note this feature applies to LEAF models starting from May 2019 and can only be done in the car not on the NissanConnect Services app.
How does the Remote Climate Control work?
Remote Climate Control function allows you to pre-warm or pre-cool your Nissan EV in advance of your next journey.
How long does it take?
The time to activate the Remote Climate Control feature depends on the network coverage of the vehicle but typically you can expect it to activate within a minute.
What is the maximum distance to use Remote Climate Control?
You can use "Remote Climate Control" feature from anywhere. Ensure your car has good signal for the function to operate optimally.
Why do I get an error when using the Remote Temperature Management?
Firstly ensure your climate control is not already on. Your vehicle may be in a poor coverage area. Make sure your car is in a good signal area for the function to operate optimally.
Also make sure your vehicle is not currently in use otherwise you will not be able to use this service.
CHARGING
BATTERY MANAGER
What is Battery Manager?
Battery Manager gives you access to information related to your battery level, estimated range, charge speed and allows you to start the charging of your Nissan EV remotely.
How do I set up the charging timer?
To set up the charging timer there are several steps to follow in both the Owner's Manual and the Quick Reference Guide.Please note this feature applies to LEAF models starting from May 2019 and can only be done in the car not on the NissanConnect Services app.
DISCOVER THE NISSAN VEHICLES
EQUIPPED WITH NISSANCONNECT SERVICES
DISCOVER THE NISSAN VEHICLES
EQUIPPED WITH NISSANCONNECT SERVICES
Nissan JUKE
Nissan LEAF
